Annual Report 2017/2018
During 2017/18, we have worked on three out of five of our priorities; Timely access to GPs, Going Home and Help in a Mental Health Crisis.
In 2017 we won a Healthwatch England Network Award alongside Healthwatch Lambeth for our joint 2016/17 project ‘Going Home’, looking at people’s experiences of care after leaving hospital.
This year, we undertook our biggest project yet and visited all 44 local GP practices, speaking to staff and 550 patients about their experiences of appointment systems.
We were able to provide an unprecedented picture of the range of systems in use, and detailed insights into which elements do and don’t work for different people.
Find out more about our work and achievements
Annual Report 2017/18
